Making your first reservation: Search
Making your first reservation: Communication with the host
- How do I contact a host before making a reservation?
- Host does not reply to my request, what should I do?
- Host is not answering after booking has been accepted, what should I do?
- What is a pre-approval?
- How can I get the exact address of the host?
- How do I report a message or block someone on misterb&b?
Making your first reservation: Post trip issues
Making your first reservation: Trust & Safety
Payment of my reservation: Payment methods
Payment of my reservation: Charges
- When will my credit card be charged?
- Will I be charged immediately after I have entered my credit card information?
- If my reservation is not approved, will I still be charged?
- Why is my payment not going through?
- My credit card did not work, what should I do?
- The second payment of my booking failed, how can I pay the remaining balance? See all 8 articles
Payment of my reservation: Invoices
Payment of my reservation: Coupons and vouchers
Payment of my reservation: Security Deposits
Modification & cancellation
- Number of travelers/my travel dates changed, what should I do?
- How do I cancel my reservation as a traveler?
- Host cancels the reservation, how will I be refunded?
- How to add a traveler or a company name to my invoice?
- How can I modify a reservation that was already approved?
- Is there a fee for modifying a booking? See all 9 articles
Claims
- What is the Cancellation Protection for Unexpected Events?
- What if I forgot something at the place I stayed at?
- How to report an incident/claim?
- What information do I need to provide in order to open a claim?
- How long does it take to solve a claim?
- What if the host is not answering after I paid for my reservation? See all 9 articles