Explore the Knowledge Base

GETTING STARTED

Check the general guidelines for hosts and travelers alike: how to create an appealing listing or increase your bookings; how to make your first reservation.

TRAVELING

Everything you need to know about reservations: booking details; payment; cancellation policies; trust and safety issues to consider before planning your trip.

HOSTING

Learn how to manage your bookings, your listing (price setting, calendar synchronization, etc) and how to prepare for the arrival of your guest. Check our insurance and security policies for hosts.

TRUST & SAFETY

Learn about the procedures we have put in place to help build a safe and secure platform for our users. See more information about our verification process, reporting users, and other trust & safety related inquiries here.

LEGAL REQUIREMENTS & CITY TAXES

How is hosting compliant with local norms and tax regulations? Find out about the legal requirements in major cities of Europe, North America, France, and other popular destinations.

ABOUT US

How to contact our customer support.