Account security How do I keep my account safe and secure? Is misterb&b checking users and listings ? Someone has logged into my account, what should I do? How can I make my password strong? How does misterb&b help build trust between hosts and guests? Is payment secure on misterb&b? Communication Why was text removed from my misterb&b message thread? How do I know if an email is really from misterb&b? Why should I pay and communicate through misterb&b directly? A guest wants to see my place before booking, what should I do? Can users sign contracts outside of misterb&b? Identification & verifications How do I get my account verified? Is providing identification to misterb&b secure? Why am I asked to provide ID after the booking is accepted? What are the steps to completing the ID verification process? Reporting What to do if a listing looks suspicious? What to do if a host/guest seems suspicious to me? How and why to report a user?