If you, as a guest, are entitled to a refund, this will normally be reimbursed to the credit card used to pay for the booking. However, if you would prefer to receive a voucher instead, please contact us at payments@misterbandb.com or call us for international calls at +33 9 75 18 74 62, for USA/Canada +1 (415) 802-0876.
Our Payments team will review your request, and assist you throughout the process. Please know that some additional information may be asked in order to issue a voucher. This is simply in line with our internal procedures.
Finally, it's important to let you know that getting a voucher instead of a refund offers some benefits. For example, a voucher is a quicker way to reclaim funds, which you can then use to book another misterb&b.