As a traveler, you have the option to subscribe to our cancellation protection in case of unforeseen events just before confirming your booking on our website.
Subscription Terms and Coverage
This insurance is available to all our users worldwide (with the exception of Hawaii and New York). It is designed to cover travelers in cases of force majeure (illness, serious political issues, accidents, etc.).
Refund Procedure: A Mandatory Step
If you have subscribed to this insurance and need to cancel your trip, a strict rule applies:
[!IMPORTANT]
You must first cancel your booking with the host on the misterb&b platform before starting any claim process with the insurance provider. > The insurance will only apply based on the cancellation fees that remain at your expense once the booking has been officially canceled.
How to Submit Your Claim
Once the booking has been canceled, you must contact the partner insurance company directly to determine whether you are eligible for a refund. Please note that misterb&b is not the insurer and cannot be held responsible in the event that the insurance company refuses coverage.
To review the policy details and submit your claim, please refer to the following links:
- For the United States: View this link
- For the rest of the world: View this link
Emergencies and Assistance
- Immediate safety: If you encounter an issue requiring urgent attention or if you are injured, please contact local authorities first.
- misterb&b Support: If you are unable to obtain the assistance you need from the insurer, you may contact the misterb&b team.