When reporting a claim, we need all users to provide accurate, detailed information regarding what happened during a stay.
We will also need both parties to contact each other through our platform, state the inconveniences experienced, and try to resolve the issue.
We may require pictures, messages, emails, videos, medical reports, etc in order to better understand the claim, and make a final decision on the matter.
If you haven't been able to find the desired help, you can always contact the misterb&b team via this form or by phone :
International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876
Our English-speaking agents are available daily from 2 am to 9 pm Eastern time to assist you.