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Hi, how can we help?


  • I received a request, what do I do?
  • How do I check the status of my guest’s reservation?
  • What happens if a guest doesn’t respond to my pre-approval?
  • How do I pre-approve a guest?
  • Why can't I pre-approve a guest or receive requests?
  • A guest wants to see my place before booking it, what should I do?
  • Can I trust my traveler?
  • How long do I have to answer a reservation request?
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