How to contact us?

UPDATE: Due to the COVID-19 crisis, our customer service is exceptionally closed every night from 1AM UTC until 8AM UTC since March 16, 2020. During opening hours, we recommend you contact us by email (the average handle time of calls has increased a lot these last past weeks). Please note that all our agents currently work from home. 


Our 5-star Help Center should be able to help you find answers to your questions. Feel free to enter keywords into our search engine to find the answers to your questions in the articles.

If you haven't been able to find the desired help, you can always contact the misterb&b team.

For any urgent matter (cancellation, damage, or non-conformity) you can send us an email at

You can also contact our team by phone :

International +33 9 75 18 74 62      OR      USA/Canada +1 (415) 802-0876

Our English-speaking agents are available 24/7, 365 days a year.

For French or Spanish support our agents are available from Mon to Fri 9am to 2am CET (3am to 7pm EST),  Sat and Sun 3pm to 2am CET (9am to 7pm EST).

If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.

Alternatively, you can reach out to us on our Facebook, Instagram, and Twitter pages if you have something you would like to share about what we do.