Coronavirus COVID-19: Cancelation Policy

(Last Updated: April 6, 2020). 

Does the Coronavirus COVID-19 crisis impact you? Will it impact your scheduled trips or prevent your next planned misterb&b guest from visiting? Here are some answers to your main questions about theCOVID-19. This information will be updated regularly so keep coming back for the latest.

Our customer service agents are available by email only at this time. Please note that like all businesses, misterb&b too is heavily impacted by this global health crisis and as a consequence, you will experience delays with customer service and payments. Please bear with us. We are seeing an increasing volume of calls/emails yet at the same time we unfortunately have begun layoffs in the wake of the sudden drop in global travel. Since March 16, 2020, the customer service is exceptionally closed every night from 1AM UTC until 8AM UTC.

 

AS OF APRIL 6, 2020: 

misterb&b considers any cancellation for bookings with a check-in date in the next 30 days and with at least one night in this period between April 6, 2020 and May 6, 2020 as eligible to our Force Majeure policy. 

What does it mean? 

It means that if you have a booking with a check-in date in the next 30 days and with at least one night in this period between April 6, 2020 and May 6, 2020 anywhere in the world, your booking (except the misterb&b service fees, as per the Terms and Conditions you accepted upon booking) can be refunded, whatever the host cancelation policy is. 

Please only contact us if your booking is between these 2 dates.

 

Does it apply to all bookings?

Please note that our Force Majeure policy doesn’t apply with Agency partners or Hotel bookings. For those bookings, each Professional Lodging Provider may declare applicable and/or require acceptance of their own terms and conditions for the booking. For any cancelation, modification or refund, we invite you to check with the Professional Lodging Provider directly (see our Terms & Conditions for Agency partners).

How do you know if your booking was made with an Agency Partner? Check the listing and search for “gay-friendly agency selected by misterb&b” in the “About the Host” section or “Type of accommodation: Agency Partner” in the “Property Rules” for hotels. If you can't find these mentions, then your booking is a standard misterb&b booking.

 

How can I cancel by myself?

If your booking is eligible to the Force Majeure policy, you can easily do it on your own: go to misterb&b website (not the app) and then to “my travels” and search for your incoming booking. Click on “COVID-19 Cancelation”. Your booking will be canceled according to our extended Force Majeure policy and you will receive an email confirmation.

If you don’t see the button, then your booking is not yet eligible. Please check again regularly or see right below. 

 

What happens if my booking is scheduled later than May 6, 2020?

If you're check-in date is after May 6, 2020, the booking is not eligible to our Force majeure policy at this time, meaning the booking will abide by the regular cancelation policy set by the host and our Terms and conditions. There are 2 possibilities for the guests:

  • The host has a flexible cancelation policy: you can ask for a cancelation, you will be refunded for the total amount of the booking (except for misterb&b service fees).
  • The host has a strict cancelation policy: if you request the cancelation, you will be refunded for 70% of the amount of the booking (misterb&b service fees won’t be refunded). Therefore, we highly recommend that you wait until maximum 30 days prior to check-in date (or less) to cancel. Indeed, depending on the evolution of the situation, we might extend our Force Majeure policy beyond April 19 and you might be better refunded.

Alternative: Please note that we have waived all of misterb&b modification fees until further notice. Instead of canceling your trip, you can postpone it, subject to the availability of the hosts (click here for more on booking modification).

Also, we have cut the host cancelation penalty by 50%, until further notice.

 

What happens if I booked after March 14, 2020?

Bookings made after March 14, 2020 will not be eligible to our Force majeure policy, meaning the booking will abide by the regular cancelation policy set by the host and our Terms and conditions (there will be exceptions in case the guest or host have contracted COVID-19. ). We recommend you favor "flexible cancelation policies" and we have updated our filters so that guets can easily chose listings with flexible cancelation policy or free cancelation. Also, we have cut the host cancelation penalty by 50%, until further notice.

 

What happens after May 6, 2020?

Depending on the evolution of the situation, we might extend the application of our Force Majeure policy after May 6, 2020. We invite you to keep checking for updates on this page daily.

 

Why don't you refund the fees?

By exceptionally extending our Force Majeure Policy, we make it possible for guests to be refunded for the total amount of the booking except the misterb&b service fees, as per the Terms and Conditions they accepted upon booking, even if hosts have a strict cancelation policy.

 

We are unfortunately not in a position to further extend our Force Majeure policy beyond that. Like all businesses, misterb&b too is heavily impacted by this global crisis. We had to take extreme measures to protect the company, including laying off nearly half of our employees.

 

Once the crisis is over and if our financial situation allows it, we will think of ways to make it up to those impacted guests. That might include a voucher that would cover part of the non-refundable fees. If so, you will be notified by email in the upcoming months.

 

 

Is it safe to continue hosting or traveling?

As the situation evolves very quickly, we encourage misterb&b hosts and guests to take all necessary precautions to protect themselves and their loved ones when traveling or hosting. Please keep yourselves informed. Also, be kind and considerate when hosts or guests need to cancel their bookings.

There are ways to minimize the impact of the COVID-19, by following common sense measures and tips provided by international or local health authorities (e.g. by the World Health Organization)

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Maintain at least 1 meter (3 feet) distance between yourself and any guest or host who is coughing or sneezing.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
  • Avoid touching eyes, nose and mouth
  • If you feel unwell, have a fever, cough and difficulty breathing, seek medical attention and follow the directions of your local health authority. Cancel your trip or hosting.
  • If you’re hosting: clean and disinfect frequently touched surfaces like doorknobs, doorbell, light switches or handles.
  • Don’t share hand towels with guests
  • Make sure to provide tissues hand soap and sanitizer for guests, as well as tissues or disposable paper towels
  • Inform your guest that you are going above and beyond to ensure guest safety and that you’re following local Governmental guidelines and best practices to minimise risk.
  • Hosts with a strict cancelation policy are invited to consider adopting a flexible cancelation policy for the time being. Guests will feel more confident to book.
  • If you’re worried about too many guests check-in and out of your place, you might want to consider offering discounts for longer stays and extending the minimum stay period set for your hosting.

 

One last word from misterb&b

Thank you for your understanding and your business during these difficult times. We hope you and yours are staying safe. We’re doing all we can to weather this storm together with you to nurture and preserve the global LGBTQ community of hosts and guests as best we can in these difficult times.