Why is my payment delayed?

Usually, payments to our hosts are processed 48 hours after the check-in date. However, in certain cases payments can be delayed for the following reasons:

For Stripe: 

  • If the account is disabled due to SSN or an ID pending verification
  • If your banking details are incorrect

For Paypal:

  • If the payment is unclaimed by the host
  • If the account cannot receive funds or the limit has been exceeded
  • If the account is incorrect

For Payoneer:

  • If there are no banking details connected to the Payoneer account

Other reasons:

  •   Due to external problems with the payment processors