misterb&b takes the security of its users very seriously and in some cases, we require extra documents that will help us verify the identities of our users.
To verify hosts' accounts and bookings, our Trust & Safety Department requires proof of residence. This proof of residence could be a current utility bill (wireless telephone bills not accepted), bank statements, a tax assessment, a mortgage statement, etc. The document must show the same address as your listing that is registered on our platform.
You will have the option to upload your document directly on our platform for verification purposes. For this you will need to follow the steps below:
- Click on your photo and go to "My Profile"
- Click on "Proof of Residence"
- Upload your document, but keep in mind that our platform supports files in the following extensions: pdf, jpeg, and jpg.
If you have difficulties doing so, you can contact us at firstname.lastname@example.org - we'd be happy to help.