Extenuating circumstances: Guest cancellation

In case of force majeure, misterb&b may offer you full refund of the amount you paid for the booking, without applying the owner's cancellation policy. However, it should be noted that this policy does not apply to the travel expenses of the impeded impede Guest.

In order to benefit from our Extenuating circumstances policy, you must submit a claim to misterb&b within 5 days after the date of cancellation. After 5 days, misterb&b will not be able to help you further with the cancelation. misterb&b reserves the right to ask for any documents in support of your claim.


By extenuating circumstances, we mean:

  • The death of one of your immediate family members (mother, father, sister, brother, child and/or partner). In this case, you shall provide misterb&b with valid proof of your relationship to the deceased party. A valid proof of partnership includes a marriage certificate, civil union certificate, common-law relationship proof or cohabitation proof (common life certificate; common bank account certificate; or a rent receipt, electricity or water bill issued in both names);
  • A disease or injury, seriously endangering your life or jeopardizing your future well-being, making it impossible or extraordinarily difficult for you to travel. misterb&b will assess the seriousness of such a disease in light of the recommendations or alerts of credible authorities such as the French Health Minister, the US Center for Disease Control or the World Health Organization;
  • The intervention of any competent national or international authority to restrict your ability to travel;
  • A severe weather incident or natural disaster making impossible or extraordinarily difficult for you to travel.



Note that if you have an issue that needs immediate attention or if you are injured you can contact the local authorities.

International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876

Our English-speaking agents are available 24/7, 365 days a year.

For French or Spanish support our agents are available from Mon to Fri 9AM to 2AM CET and 3AM to 7PM EST. Sat and Sun 3PM to 2AM CET and 9AM to 7PM EST.

If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.