Problem upon arrival/ I am uncomfortable with the host

If you arrive at the accommodation, and it does not meet the description and/or photos, please do contact us immediately. If possible, provide evidence in the lines of photos and videos, so we are able to see and deal with the discrepancy as needed.

If you have an issue that needs immediate attention or if you are injured in any kind of way, it is best to contact the local authorities immediately.

International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876

Our English-speaking agents are available 24/7, 365 days a year.

For French or Spanish support our agents are available from Mon to Fri 9AM to 2AM CET and 3AM to 7PM EST. Sat and Sun 3PM to 2AM CET and 9AM to 7PM EST.

If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.