Host cancels the reservation
If a host cancels your reservation, you will automatically be refunded 100%, fees included. The actual time for the transfer to arrive in your bank account might differ according to your bank. If you need assistance in finding a new accommodation, please do contact us at firstname.lastname@example.org. We will be happy to be at your service.
International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876
Our English-speaking agents are available 24/7, 365 days a year.
For French or Spanish support our agents are available from Mon to Fri 9AM to 2AM CET and 3AM to 7PM EST. Sat and Sun 3PM to 2AM CET and 9AM to 7PM EST.
If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.