When it has not been paid
This is only applicable if the host pre-approves your booking. If you do not wish to proceed with the booking, it will expire after 24 hours.
If you made a booking and wish to cancel before the approval of the host, you will not be charged and the funds hold on your account will be released within 24 hours.
When it has been paid
You must cancel your reservation? Visit your "bookings", select the reservation to cancel and click on the Cancel button. Warning:depending on the time of cancelation, and the cancelation policies set up by the host, you may not receive a 100% refund, and misterb&b fees will be retained. You will be refunded the remaining amount directly to your credit card. We also encourage you strongly to contact the host to explain the reasons for the cancellation. look for Cancellation conditions
Force majeure: guest cancellation
In case of force majeure, misterb&b is ready for a full refund without going through the owner's cancellation policy. In the event that you arrive, proof will be required.
We intend to force majeure:
-Serious illness (direct or indirect)
-Natural disaster in the country of rental
-Political instability in the country of rental
If you have an issue that needs immediate attention or if you are injured in any kind of way you can contact the local authorities.
International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876
Our English-speaking agents are available 24/7, 365 days a year.
For French or Spanish support our agents are available from Mon to Fri 9AM to 2AM CET and 3AM to 7PM EST. Sat and Sun 3PM to 2AM CET and 9AM to 7PM EST.
If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.