My credit card did not work, what should I do ?

We currently accept AMEX, VISA, and MASTERCARD that cover majority of transactions. If you have other types of Credit card, it may work with our system so feel free to try once. If it doesn’t work, you can contact us for more detailed information, or use another Credit card.

We would like to remind you that, when you made a booking request but reservation was not confirmed by the host, the amount of this booking is on temporary hold on your credit card. You will still need to wait for the approval of your host to complete the booking.

If you receive an error message when entering your credit card information, be sure to contact your bank as they may have blocked payment for security reasons.

Some of the reasons for the failures:

You have exceeded the spending limit authorized by your bank;

Your bank does not let you pay while you are abroad;

You don't have enough funds on the credit card being used.

Once your bank has been contacted, and there is no apparent reason as to why the payment failed to process, be sure to contact us at so we can be your assist.

IMPORTANT: All payments are to be processed on misterb&b site based on our safe and secure server. No payments are to be made outside of the misterb&b site.

International +33 9 75 18 74 62 OR USA/Canada +1 (415) 802-0876

Our English-speaking agents are available 24/7, 365 days a year.

For French or Spanish support our agents are available from Mon to Fri 9AM to 2AM CET and 3AM to 7PM EST. Sat and Sun 3PM to 2AM CET and 9AM to 7PM EST.

If no agent is available in the language you have selected, you’ll be redirected to one of our English-speaking agents.