Extenuating circumstances


As set forth above, misterb&b allows a Host to choose the type of cancellation policy (strict or flexible) that works best for such Host. Thus, if the Guest cancels his or her booking, misterb&b will apply the applicable cancellation policy. If the cancellation comes from the Host, misterb&b may apply peculiar penalties to the Host.
   
Nonetheless, misterb&b recognizes that a cancellation may arise from certain extenuating circumstances beyond the control of the Host or the Guest. These exceptional cases consist of:

•    The death of the Guest, the Host, or a close relative of the Guest or Host.
•    A serious disease or injury making it impossible or extraordinarily difficult to travel or to host.
•    The intervention of any competent national or international authority to restrict travelling or hosting
•    A severe weather incident or natural disaster making impossible or extraordinarily difficult to travel or to host.

If one of these extenuating circumstances arises, misterb&b may consider not to apply the cancellation policy, but rather to refund the full payment of the impeded Guest, or not to apply a penalty upon the impeded Host. In order to benefit from our extenuating circumstances policy, the Host or the Guest must submit a claim to misterb&b within 10 days after the date of cancellation. misterb&b reserves the right to ask for documents in support of a Host’s or Guest’s claim. However, it should be noted that this policy does not apply to the travel expenses of the Guest.